Terms and Conditions

Booking Policy, Terms and Conditions

These terms and conditions are intended for your safety and ease of use of our services. They must be read and understood before making a reservation. We have done our best to keep details to a minimum, but the following conditions are necessary for the benefit of all those staying with Road Trip Bus Canada. By making a reservation with us, you agree to be bound by these terms and conditions.

Your accommodation includes breakfast (except during a contest) as specified elsewhere on this site.

Booking | Payment | Cancellation Policy

No deposit will be charged, however, a full payment is required to confirm your reservation. Cancellation fees are as follows:

  • More than 6 weeks before departure: 10% of the total,
  • Less than 6 weeks before departure: 30% of the total,
  • Less than 3 weeks before departure: 50% of the total,
  • Less than 2 weeks before departure: 75% of the total,
  • Less than 1 week or no show: 100% of the total.

Since the online booking system is real-time, it is possible to sell a seat before the end of the purchase process. If this happens, the customer’s search results will expire and the customer will have to start the search process again. Road Trip Bus Canada declines all responsibility in the event of unavailability of seats during the booking process.

Road Trip Bus Canada reserves the right to cancel a reservation at any time. All payments will be fully refunded in such an unlikely event.

We strongly recommend that clients purchase travel / cancellation insurance. If you decide not to take out travel insurance, the resulting risks belong to the person who booked the trip.

In the event of a bus breakdown, Road Trip Bus Canada will do everything in its power to repair it as soon as possible. However, we insist that all those who book a trip with us have the appropriate travel insurance, which covers your stay in an inn or organizes a car during the bus repair. There will be no refund in case of breakdown.

If you do not take the insurance, all the costs of braking are at your own risk. Flights, with or without insurance, are always at your own risk and we advise you to find a travel insurance adapted to your flights.
Prices shown on roadtripbuscanada.ca are in Canadian dollars (CAD).

Activities

Road Trip Bus Canada offers activities all along the route to make you live an exceptional experience. Activity costs vary by third party companies and Road Trip Bus Canada is not responsible for rate increases, on-site rentals (if required) or last-minute cancellations. All proposed activities are accompanied by company internet to find all the necessary information (including the current cost) and we invite you to consult them in detail.

Arrival and departure times

The departure time for itineraries will be communicated by email or telephone.

Please keep us informed in case of late arrival.

When you leave the bus, please check that you are taking all your belongings with you as we can not guarantee safety after your departure. We try to contact you if you have forgotten something and can arrange their return if necessary.

Damaged or missing property

The person who reserves or the cardholder is held responsible for his actions and those of any party. Road Trip Bus Canada reserves the right to replace, by new ones, the missing, damaged or soiled objects. Any additional cleaning will be charged appropriately and may include a cost for lost activity. Losses include lost revenue, specialist expenses, and finding alternative housing, if necessary. The customer acknowledges that fees may be charged to the credit card or the payment facility used for the payment of the reservation. 

Non smokers

For the comfort and the benefit of our customers, the bus is a strictly non-smoking establishment. If you choose to ignore this policy, you will be asked to leave and pay for your entire stay, plus an additional $ 200 to $ 500 for specialized bus cleaning. Payment must be made before leaving the bus.

Guest property

Road Trip Bus Canada staff do not assume any responsibility for loss / damage or theft of items on the bus. We also can not accept responsibility for your cars when you are parked near the bus or if left in a parking lot during the journey. Your car is parked at your own risk.

Lost objects

Lost items are held for a period of one month. It is the guest’s responsibility to contact us to claim the lost items. Upon request, lost items will be returned via a prepaid postal envelope or courier.

Terrace

Clients are strongly advised not to stand on the roof terrace, but to use chairs placed in the center of the terrace.

Privacy

All personal data held by Road Trip Bus Canada will be retained in accordance with Canadian law and will not be disclosed to any third party for any purpose. At Road Trip Bus Canada, we are committed to protecting the privacy and security of any Personally Identifiable Information (PII) that you provide to us. Personal information includes information that may be related to a specific person, such as name, address, phone number, or e-mail address. This Privacy Policy explains how Road Trip Bus Canada processes and protects your PII in accordance with generally accepted privacy principles.

What information do we collect?

In order to keep our service as simple and easy as possible, we do not create, use or record the profiles of our clients. We only record personal information and other information that we reasonably need to do business with you.

How we use your information

Road Trip Bus Canada uses your personal information solely for the purpose of responding to your accommodation requests and satisfying them. The information collected during the booking process is used to debit your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make changes or cancellations to your booking. The domain tracking of visitors to our website and the number of visits that each page receives can be collected to improve the services and online experience we provide.

With whom we share your information

Road Trip Bus Canada does not disclose to anyone any information about customer bookings unless required by law. Road Trip Bus Canada may also disclose information against a person who poses a threat to the interests of Road Trip Bus Canada (such as customer fraud) or whose activities could cause harm to others. 

How you control and access your information

Road Trip Bus Canada believes that site visitors and customers should be able to control the collection and use of their personal information. You have control and access to your information so that if at any time you wish to inform yourself or change the personally identifiable information you provided to Road Trip Bus Canada during your booking, please contact us.

Changes to these terms and conditions

Road Trip Bus Canada has the authority and right, at any time, to change or modify any or all of these terms and conditions.

Disclaimer

All information on this website is correct at the time of publication.

Special needs

It is the guest’s responsibility to advise management in the event of allergies or special dietary needs.

Essential services

Road Trip Bus Canada accepts no responsibility for any failure or interruption of public or essential services, but endeavors to contact the authorities to report such incidents. In addition, in the event that a defective device is reported, Road Trip Bus Canada accepts no responsibility for the subsequent loss of equipment made available by the guest.

Using the computer

Road Trip Bus Canada accepts no responsibility for the propagation of computer worms or viruses transmitted through this site or through the use of the internal guest computer or wireless Internet connection. Wi Fi access is available but is not guaranteed. For security reasons, our password is changed regularly.

Disclosure on the Internet

The material provided on this website is a summary only of the topics covered without the duty of the website owner. The summary is not intended or intended to be used as a substitute for specific information provided directly by the owner. The owner of the website does not declare that the content of this site is necessarily up-to-date and accurate. Changes are periodically made to the content of this website. This content may include technical inaccuracies, typographical errors or otherwise. The owner of this website makes no warranties or representations as to the quality, accuracy, completeness or lack of content of any material on this website. computer virus or other defects or errors. The owner of this website is not responsible to the users of any element of this website for any loss or damage, whatever the cause, resulting from the use of this information. The information provided on this site is for general information only. Unless otherwise expressly stated on this website, copyright in all elements of this website is owned or licensed by the website owner.

Copyright and moral rights are set out on all elements of the website whose owners are the authors. © 2019